SLA
INFORMATION
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The Service Level Agreement Zone
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Typical Service Level Agreement Contents:

Services Delivered
Performance
Problem Management
Customer Duties
Warranties & Remedies
Disaster Recovery
Termination



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KEY RESOURCE

The SLA Toolkit

A collection of items to help you create a Service Level Agreement more easily. It includes: a full template, a comprehensive guide, a training presentation, an audit checklist for existing agreements, etc






OTHER SITES:
FindLaw
Introduction to Service Level Agreements

Security

Security is a particularly critical feature of any SLA.

The customer must provide controlled physical and logical access to its premises and information. Equally, the supplier must respect and comply with the Client’s security policies and procedures.


USEFUL RESOURCES
We have identified a number of web sites which me assist with respect to the following issues:




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